24/7 Customer Support in Hosting
Our hosting come with 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our website hosting services before you make an order or you are an existing customer and you have any question or some problem, you're able to contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more complex matters or any issues which require more time to investigate and take care of. In contrast to various other website hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of just 1 hour, so whatever the trouble is, it'll be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try our support services even before you get a semi-dedicated server account from our company as we have telephone and live chat support for pre-sales, billing and common questions. Our representatives will help you find the most suitable plan or offer you information about our servers, to check whether the system requirements for your sites are met. In case you're an active customer, you will also be able to get in touch with us through email or through our ticketing system, which is accessible via the Hepsia website hosting Control Panel. We warrant that if you use any of these two methods of communication, you will get an answer within less than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you have used the hosting services of other suppliers, even big ones, you'll be able to compare the reply time because it often takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Servers
With our VPS servers, you will never have to wait for more than one hour to get assistance for any kind of situation that you may experience with the server or the software that comes pre-installed with it. We guarantee this short answer time for all of the support tickets that you open through your billing Control Panel or email messages which you send to our technical support crew. We also have local telephone numbers in a number of countries around the globe and a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the different means of communication, so whatever your question or problem is, there'll always be someone to help you out in a timely manner. In the event that you need assistance with third-party software, that you cannot set up or which gives you problems, you will be able to benefit from the Managed Services upgrade package that we offer for all the VPS plans.
24/7 Customer Support in Dedicated Servers
We know how important it is to get timely support in general, let alone if you run an entire server, so every single dedicated server that we provide includes 24/7 support with one-hour reply time warranty whatever the matter. This service is absolutely free for any issues with your server or the software that was installed from our admins during the setup, which means that you can contact us as many times as you need, even during holidays. You can either open a support ticket from your billing section or you can send an e-mail, and the actual response time for both rarely exceeds 30 mins because we have administrators available twenty-four hours a day. In case you require general information about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers we have on as many as 3 different continents or you may use our live chat service and talk to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you can include to your server package from the billing Control Panel.