Integrated Ticketing System in Hosting
Our hosting come with an integrated ticketing system, which is part of our custom-created Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the exact same location – payments, files, e-mails, tickets, etc., avoiding the necessity to log in and out of different admin interfaces. In case you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with a few clicks of the mouse without needing to sign out of your Control Panel. During the process, you may pick a category and our system will present you with a number of articles, which will supply you with additional information and which may help you resolve any given issue even before you actually open a ticket. We guarantee a response time of maximum 60 minutes, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is integrated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated servers, so you won’t need some other platform to contact our technical support team – you can do that on the spot in case you confront an issue. Sending a new ticket requires a couple of clicks and finding an older one is equally simple. With our clever search option, you can quickly find any ticket that you’ve sent in the past. You can submit a ticket whenever you like since our client support team representatives are at your disposal night and day and reply in less than sixty minutes, even though it seldom takes that much to obtain a reply. With Hepsia, you’ll have everything in a single place and you can forget about going through two or more platforms to solve a simple issue.