There are a handful of ways to get in touch with the hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a support ticket system. It is the least complicated communication method for different reasons. In the event that no tech support staff member is available at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will always be received. Also, you can copy and paste extensive bits of info without worrying about typographical errors, and if a certain issue needs more time to be solved or a number of replies have to be exchanged, all the info will be in the exact same place, so each party can always follow the steps taken by the other one. The drawback of using tickets to contact your web hosting company is that they are typically separate from the web hosting platform, which suggests that if you have to supply info or to adhere to instructions, you will have to use at least two separate admin interfaces and this number could grow in case you would like to administer a handful of domains. Also, lots of web hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for a reply.

Integrated Ticketing System in Hosting

Our hosting come with an integrated ticketing system, which is part of our custom-created Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the exact same location – payments, files, e-mails, tickets, etc., avoiding the necessity to log in and out of different admin interfaces. In case you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with a few clicks of the mouse without needing to sign out of your Control Panel. During the process, you may pick a category and our system will present you with a number of articles, which will supply you with additional information and which may help you resolve any given issue even before you actually open a ticket. We guarantee a response time of maximum 60 minutes, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is integrated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated servers, so you won’t need some other platform to contact our technical support team – you can do that on the spot in case you confront an issue. Sending a new ticket requires a couple of clicks and finding an older one is equally simple. With our clever search option, you can quickly find any ticket that you’ve sent in the past. You can submit a ticket whenever you like since our client support team representatives are at your disposal night and day and reply in less than sixty minutes, even though it seldom takes that much to obtain a reply. With Hepsia, you’ll have everything in a single place and you can forget about going through two or more platforms to solve a simple issue.