Live Chat Support in Hosting
In addition to the telephone and ticket support, we offer live chat support too. You'll be able to contact us every day, which includes weekends and holidays, and we will give you more info about the hosting that we supply if you are not a customer yet, or about basic and billing questions when you already have an account. Although for entirely technical issues you will need to open a ticket to our tech assistance team, as such issues require additional time to be taken care of, you can still contact us on our live chat for some tech info. For example, we can help you set up an email address in your email client or troubleshoot multiple problems, saving you a lot of time. Even if our phone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is accessible to all of our potential and present clients. If you are looking for a new website hosting account, you are able to chat in real time to one of our representatives and get more details about our semi-dedicated servers so as to select the best package for your websites. If you already own an account with us, we'll support you timely with billing, general and first-level techmatters. Though in some instances you'll need to open a support ticket since there are things that cannot be resolved on the live chat, we will be able to help you with numerous basic jobs, like setting up an email account in an e-mail client or forwarding one domain name to another one. Thus, you will receive prompt support and you will save many hours.