In case you are a website owner, a problem may always emerge and it does not automatically need to be connected with the hosting service. For instance, something might go wrong when you bring an app up to date or some vital content can be modified or erased by mistake. Whatever the nature of the problem is, you will have to contact the respective customer support team and request them to recover a backup or to assist you in dealing with the problem that you’re struggling with. How promptly they will do this will determine the time that your websites will be inaccessible. For specific websites like community websites or e-shops, a protracted downtime too often means lost visitors and money. With that said, it is pretty important for you to use the services of a web hosting company that offers not only a very good customer service, but also a well-timed one.

One-Hour Response Guarantee in Hosting

Our guaranteed max reaction time for any tech support ticket that you post or any e-mail that you send is just 1 hour, even in case you contact us during weekends and legal holidays. Whatever the nature of your issue or query may be, we will lend a helping hand momentarily and will give you the needed information to solve any problem with your sites. The actual reaction time usually doesn’t surpass 15-20 minutes, which is why you can just forget about waiting around for hours and hours to get an issue sorted out or what is even worse – waiting around a whole day only to get a reply that more information is required while nothing’s resolved. We’ll assist you at once simply because we understand how expensive time can be in the dynamic Internet world. The 60-minute reply time guarantee is valid for any technical or billing enquiry that you may have connected with our hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a trouble ticket via your hosting Control Panel or write an email concerning your semi-dedicated server, you will obtain a response within less than sixty minutes. You can get in touch with us whenever you wish with regard to general, technical or billing matters and due to the fact that we are on duty night and day, you will invariably obtain assistance in a well-timed manner. Depending on the particular issue or question, we’ll give you more information, resolve the predicament if it’s been caused by something that is within our reach or tell you what to do on your end if you have to fine-tune a given setting for an application that we do not have access to. You can forget about waiting for a whole day for each answer. As it is, in most cases we reply to emails and tickets within twenty to twenty five minutes max.