One-Hour Response Guarantee in Hosting
Our guaranteed max reaction time for any tech support ticket that you post or any e-mail that you send is just 1 hour, even in case you contact us during weekends and legal holidays. Whatever the nature of your issue or query may be, we will lend a helping hand momentarily and will give you the needed information to solve any problem with your sites. The actual reaction time usually doesn’t surpass 15-20 minutes, which is why you can just forget about waiting around for hours and hours to get an issue sorted out or what is even worse – waiting around a whole day only to get a reply that more information is required while nothing’s resolved. We’ll assist you at once simply because we understand how expensive time can be in the dynamic Internet world. The 60-minute reply time guarantee is valid for any technical or billing enquiry that you may have connected with our hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a trouble ticket via your hosting Control Panel or write an email concerning your semi-dedicated server, you will obtain a response within less than sixty minutes. You can get in touch with us whenever you wish with regard to general, technical or billing matters and due to the fact that we are on duty night and day, you will invariably obtain assistance in a well-timed manner. Depending on the particular issue or question, we’ll give you more information, resolve the predicament if it’s been caused by something that is within our reach or tell you what to do on your end if you have to fine-tune a given setting for an application that we do not have access to. You can forget about waiting for a whole day for each answer. As it is, in most cases we reply to emails and tickets within twenty to twenty five minutes max.