A 1–Hour Ticket Response Guarantee
Each assistance request you submit to us will be responded to within maximum sixty minutes. In case your support ticket or e–mail needs additional assistance from a server administrator, we will without delay forward it and leave a note to let you know that your case is being examined. If you make use of our Managed Services package, any of the server administration services included there will be carried out at a time of your choosing.
A First–Class Support Service
If you require assistance using the Online Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server for you, you can get in touch with our customer support team anytime through the ticketing system. Also, in case you require help administering your dedicated server, you can order the Managed Services package, which includes weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, data backup storage space, etc.
An Easy–to–Navigate Help Section
Every dedicated server is fitted out with our free–of–cost Online Control Panel, which boasts an exhaustive knowledgebase plus a collection of how–to video tutorials. Whenever you need help with the Online Control Panel, just hit the Help or Videos buttons situated in the top right corner.