Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • You’ll find almost all the answers to your questions in the intuitive Help Center section incorporated into your Online Control Panel. It features a large knowledgebase with frequently asked questions and exhaustive help articles prepared by our qualified technical support staff.

  • Top quality support service

  • Instructional Video Clips

  • If you’d rather see how an action is carried out or how an issue is sorted out, rather than just reading about it, then examine our collection of how–to video tutorials. They address various different topics and will help you swiftly understand how to work with our Online Control Panel.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24x7x365 customer support service and include a sixty–minute support ticket response time guarantee. Our trained customer service technicians will be at your disposal 24–7–365 and will solve any issue that you might have within maximum 1 hour after the helpdesk ticket submission. In the majority of instances, a reply will be provided to you in less than 20 minutes.